Refund Policy – StartZone

Thank you for choosing StartZone as your source for video games and related digital content. We are dedicated to ensuring that your experience with our products is positive and enjoyable. However, we recognize that situations may arise where you need to request a refund. This Refund Policy outlines the terms, eligibility, and process for refund requests related to video game purchases, downloadable content, subscriptions, and related services.

Please read this policy carefully to understand your rights and our responsibilities.

1. Overview

Refunds are intended to provide a fair solution for customers when products or services do not meet expectations due to technical issues, accidental purchases, or other valid reasons. Refund eligibility depends on the type of product, usage, and the timing of the request.

Refunds will be issued to the original payment method and may take between 7 to 14 business days to appear on your statement depending on your payment provider.

2. Digital Game Purchases

  • The refund request is submitted within 14 calendar days of purchase.
  • Total playtime on the game is less than 2 hours.
  • The game has not been modified, shared, or otherwise tampered with.
  • The product key or digital license has not been redeemed or activated.

Games that have been downloaded, installed, and played extensively are generally not eligible for refunds unless technical issues make the game unplayable.

3. Physical Game Copies

  • Refund requests must be made within 15 calendar days of purchase.
  • The game must be unopened and sealed in its original packaging.
  • Proof of purchase must be presented.

If the physical game is defective or damaged upon receipt, please notify us within 7 calendar days for a replacement or refund. Opened or used physical games are not eligible for refunds unless defective.

4. Downloadable Content (DLC) and Add-Ons

  • The request is made within 7 calendar days of purchase.
  • The content has not been downloaded, installed, or activated.
  • No part of the DLC has been used or consumed in-game.

If DLC causes technical problems that cannot be resolved, refunds may be granted upon verification.

5. In-Game Purchases

Refunds for in-game purchases such as virtual currency, skins, or other items are generally not provided. Exceptions include:

  • Accidental or duplicate purchases reported within 3 calendar days.
  • Items that have not been used or accessed.
  • Failed or incomplete transactions.

Used or equipped items are non-refundable.

6. Subscription Services

  • Initial subscription refunds are available within 7 calendar days if no content or benefits have been accessed.
  • Renewals can be refunded if requested within 3 calendar days and if no usage occurred.
  • Cancelling a subscription prevents future billing but does not retroactively refund prior payments unless within the refund window.

7. Pre-Orders

  • Cancellation is requested at least 2 calendar days before the release date.
  • No early access content or bonuses have been redeemed.

After release, refunds are processed under the standard digital game refund policies.

8. Game Bundles

  • Full refunds can be granted if none of the bundle’s contents have been downloaded, installed, or used, and the request is within 14 calendar days.
  • Partial refunds for individual items within a bundle are not available.
  • Use or activation of any bundle component may void refund eligibility.

9. Gifted Games

  • The gift has not been accepted or redeemed.
  • The refund request is made within 14 calendar days.

Once redeemed, gifted games are non-refundable.

10. Technical Issues

  • Issues must be reported within 10 calendar days of purchase.
  • Supporting evidence, such as error logs or screenshots, may be required.

Refunds may be approved if the problem cannot be resolved or the product is faulty. Refunds are not granted for incompatibility due to unsupported hardware or software environments.

11. Abuse of Refund Policy

  • Frequent refund requests without valid reasons.
  • Using the product extensively before requesting a refund.
  • Fraudulent or suspicious purchase behavior.

Abuse may lead to account suspension or termination.

12. Non-Refundable Products

Certain products are sold as final and non-refundable, including but not limited to:

  • Time-limited content or event passes.
  • Clearance sales items explicitly marked as non-refundable.
  • Any product with a “no refund” notice at the time of sale.

13. Refund Process

  1. Contact customer support with your purchase details and reason for refund.
  2. Provide any required documentation for technical issues.
  3. For physical products, wait for return authorization and send the item back within 10 calendar days.
  4. Refund requests are typically reviewed within 5 business days.

14. Policy Updates

This Refund Policy may be updated periodically. Updates apply only to purchases made after the policy change date.

Conclusion

We are committed to your satisfaction and strive to provide clear, fair refund policies. If you have any questions or need help with a refund, please contact our support team.

Thank you for choosing StartZone for your video gaming needs.